our service

Our Services

DV West provides supported crisis accommodation, transitional housing, an After Hours service and outreach support for women and children in the Nepean, Blue Mountains, Blacktown/Hills, and Hawkesbury districts.

Wholistic Service Response

Whichever DV West service you access; we can help you with a wide range of supports and services including:

  • Legal assistance
  • Safety planning
  • Accompaniment to court and other appointments
  • Help filling in forms and paperwork
  • Arranging interpreter services
  • Security upgrades to remain in your home
  • Help with tenancy issues
  • Concerns about your children
  • Parenting issues
  • Australian residency issues after leaving a violent relationship
  • Advocacy and referral to other agencies like HousingNSW, Centrelink, Police, Child Protection, Health services, counselling, agencies that provide material support


We manage 4 refuges, which offer warm, safe and welcoming accommodation for women with or without children who need immediate and safe accommodation. One of these refuges is specifically for Aboriginal women and children and one is specifically for single women. Some of our accommodation is modified to accommodate women or children with disabilities.

We recognise that pets can also be at risk of harm when there is domestic violence, so we have made two of our refuges pet friendly. This means single women or women with children do not have to leave their pets behind when they are fleeing a violent relationship.

We partner with community housing organisations to provide transitional housing for women and children who are no longer in crisis but have ongoing support needs. We currently have 26 properties that clients can stay in for up to 12 months. During this time, we work with women to secure long-term safe housing.

DV After Hours

Through the After Hours service we support women who are residing in Housing NSW’s Temporary Accommodation program. The program can also be accessed by women who cannot access DV West’s support services during business hours because of their daytime work commitments.

Community Outreach

Our Community Outreach Services support women who choose to remain in their own homes or when no crisis accommodation is available. We will meet women in the community or talk on the phone/WhatsApp or video.


We offer group programs, which assist women in exploring ways to move forward with confidence, knowledge and empowerment after they have left a violent relationship.


We offer clients free counselling with our in house Domestic Violence Specialist Counsellor.
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Referral Forms

Safety Plans

Safety planning helps whether you still are living in domestic violence or have left domestic violence.

For Organisations

If you work for an organisation and are looking to refer a client, please contact us by phone or email.